US logistics company XPO Logistics has more than 100,000 employees worldwide and 22,000 staff in the UK at more than 280 locations. It sees safety, health, welfare and wellbeing as a critical driver of engagement in a business where colleagues work in a multitude of different roles. Building on the success of its health and safety behavioural change programme ‘Road to Zero’ (zero accidents or incidents), XPO set about developing a wellbeing strategy that is inclusive, far-reaching and has something for everyone.
As part of employer brand strategy ‘Our Difference’, the wellbeing brand ‘Your Wellbeing’ was created to enable colleagues to own their wellbeing with the help, support and tools XPO was providing.
The company introduced a Wellbeing Index to understand how colleagues felt about XPO’s support for wellbeing and the types of concerns they had. Research also revealed that mental health and/or stress related illness was the largest reason for absence, followed by musculoskeletal conditions.
"Enabling colleagues to own their wellbeing with help, support and tools"
A comprehensive approach focusing on physical, emotional and financial wellbeing was implemented, based upon a number of core principles, including empowering colleagues to develop their own knowledge and understanding of wellbeing, allowing them to make informed choices about their health, wellbeing and safety within the workplace and developing effective partnerships with specialist organisations both nationally and locally. An online portal provides personalised tools for colleagues and their family members.
Success is measured through absence, turnover, employee engagement and Wellbeing Index scores, all of which have seen improvements since the launch of Your Wellbeing. In addition, XPO was awarded the number three Best Places to Work in the UK, Glassdoor Employees’ Choice Award 2018, and the programme is being developed further this year with a Driver Wellbeing programme focusing on safe driving, physical health, resilience and emotional wellbeing.