Background OneSavings Bank (OSB) has grown exponentially in the past eight years, from 200 to 1,205 employees across Kent, Hampshire, London and Bangalore, India. But this growth has meant a … Read More
Sanofi UK + Rubica Change Analytics
Background The relationship between pharmaceutical companies and the NHS is undergoing rapid change, with the latter experiencing rising demand for medicines and increasing cost pressures, while needing to deliver better … Read More
Lloyds Banking Group – Group Culture (2020)
Background In 2017 UK-based Lloyds Banking Group (LBG) launched a three year strategy to transform for success in a digital world. With more than £3 billion investment, it focused on … Read More
Sky Sales Operations (Value Retention) + Tao Leadership
Background Sky is Europe’s leading entertainment company, with 31,000+ employees serving 23 million customers across 7 countries. Until 12 months ago, Sky Leeds was purely an outsourced customer service site, … Read More
Lloyds Banking Group (2019)
Background Lloyds Banking Group (LBG) is the largest retail and commercial bank in the UK, looking after more than 22 million customers. Following a period of immense ambiguity and scrutiny … Read More
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