Business Culture Club Breakfast Event "Building Business Culture to Create an Outstanding Employee & Customer Experience" 9 October, 2019, 8-11am | Metro Bank, Southampton Row, Holborn, London WC1B 5HA


Danny Harmer

Chief People Officer,
Metro Bank

Launched in 2010, Metro Bank’s vision was to build a bank customers loved. With a fast-growing team, a unique culture which they continually look to strengthen, and commitment to hiring for attitude and training for skill, the organisation maintains a relentless focus on customer. With an extensive career in the banking sector, Danny has championed how culture is brought to life at Metro Bank for over 7 years and will give a rich insight into its innovative approach.
Metro Bank are Business Culture Club Event Hosts 2019.

Amber Kelly

People and Culture Director, Post Office Ltd

Amber has led the development of exceptional culture and engagement at the Post Office and Serco over a 10 year period; whilst also being a driving force in establishing engagement best practice throughout both the public and private sectors. From significant losses 5 years ago, the Post Office set ambitious 2020 performance targets. Amber and team have spearheaded fundamental changes in the way people operate, leading to greater agility, collaboration, inclusivity and innovation and a step-change in commercial results.

Post Office Ltd are Highly Commended in the Next Generation Category, Business Culture Awards 2019.

Tameron Chappell

Chartered Occupational Psychologist, Harvey Nash

Recruitment and leadership services company Harvey Nash has been on a 10 year journey to champion D&I excellence in Attraction, Selection and Onboarding. They have worked with over 100 inclusive employers in the UK to establish collective objectives and create a network for continued innovation. They have driven themselves, as well as enabling others, to adopt fair, evidence-based recruitment which has created greater opportunities for diverse talent and continues to do so.

Harvey Nash are Diversity & Inclusion Winners, Business Culture Awards 2019.

Haidee Littler

Senior Financial Adviser, Aegis

Financial wellbeing is a key part of the wellbeing jigsaw. It is enabled by offering your employees the knowledge and tools to take control of their day-to-day finances, as well as how they can achieve longterm financial health. Aegis run regular workshops for teams in larger businesses so that individuals can feel informed and empowered to create the best financial futures for themselves; alleviating the financial anxiety which can easily affect people’s performance and productivity.

Aegis are Gold Partners of the Business Culture Awards.


08:00-08:30 Arrival & Networking
08:30-08:35 Welcome by Cath Longfield, Business Culture Awards
08:35-08:50 Introduction by Danny Harmer, Metro Bank, "Strengthening Culture to Deliver Outstanding Customer Experience"
08:50-09:20 Amber Kelly, Post Office Ltd "Driving a Five-Year Transformation at the Post Office"
09:20-09:50 Haidee Littler, Aegis, "Supporting the Financial Wellbeing of your People"
09:50-10:10 Coffee break & Networking
10:10-10:40 Tameron Chappell, Harvey Nash, “Building Inclusive Approaches and Greater Opportunities for Diverse Talent”
10:40-10:50 Wrap-Up

Register to Attend

Events are free of charge for practitioners and all Award entrants, and £69 per event for other consultancies, redeemable against cost of entry into the Business Culture Awards 2020.

Read the award-winning Business Culture case studies from Post Office and Harvey Nash