Business Culture Breakfast | 20 March, 8.30-10.45am | Next Jump, 99 Waterloo Road, London, SE1 8UL
Meet the Speakers
Commercial & Operations Director,
Vodafone Group Enterprise Operations
Vodafone Group Enterprise Operations is the front line for Vodafone, with 1,000 customer-facing employees distributed locally ensuring their services run smoothly. The challenge faced was to forge a cohesive team and truly excellent customer experience at scale. The concept of an unbreakable front line, “The Red Line”, was created by Gary and his team with underpinning values of trust, speed and simplicity. You will learn how this approach fostered an upturn in collaboration, innovation, engagement, as well as doubling Vodafone’s customer satisfaction scores. Gary is an inspiring speaker whose various roles at Vodafone have given him deep insight across the business, culminating in his current responsibility for commercial, operational and customer experience transformation across the globe.
Vodafone Group Enterprise Operations were Winners of the Business Culture International Award 2017.
By placing culture at the forefront of strategy and ensuring colleagues reach their full potential, Tarun has risen through the ranks to his current post running UK operations at Next Jump. This unique e-commerce company is known for its revolutionary workplace culture that values self-development above all else. Encouraging vulnerability, decision-making and thorough learning through feedback has had demonstrable benefits for business success and the nurturing of home-grown leaders. Having transformed their own culture, Next Jump are keen to help others pro bono, including the CIA, almost every branch of the US Army, and non-profits. Harvard Business Review recognises Next Jump as 1 of 3 global Deliberately Developmental Organisations (DDO), and Tarun’s great work has earned him a place on Forbes’ 30 Under 30.
Next Jump were Winners of the Business Culture Small Business Category 2017.
8:00-8:45 Arrival (anytime from 8:00) & Breakfast
8:30-8:45 Welcome by Tim Pointer, Chair of Judges, Business Culture Awards
8:45-09:15 Gary Adey, Vodafone Group Enterprise Operations, “The Red Line: creating an unbreakable front line with excellent customer service & a culture of trust”
09:15-09:45 Introduction to a new approach or tool
09:45-10:00 Coffee break & networking
10:00-10:30 Tarun Gidoomal, Next Jump, “Building a Deliberately Developmental Organisation”
10:30-10:45 Wrap Up by Tim Pointer
10:45-12:00 (Optional) Culture Tour — Next Jump
Register To Attend
We invite you to register your interest now as places are limited. Events are free of charge for practitioners and £69 per event for consultancies, redeemable against the cost of entry to the 2018 Awards.