Business Culture Breakfast | 20 March, 2018 8.30-10.45am | Next Jump, 99 Waterloo Road, London, SE1 8UL
Commercial & Operations Director,
Vodafone Group Enterprise Operations
Vodafone Group Enterprise Operations is the front line for Vodafone, with 1,000 customer-facing employees distributed locally ensuring their services run smoothly. The challenge faced was to forge a cohesive team and truly excellent customer experience at scale. The concept of an unbreakable front line, “The Red Line”, was created by Gary and his team with underpinning values of trust, speed and simplicity. You will learn how this approach fostered an upturn in collaboration, innovation, engagement, as well as doubling Vodafone’s customer satisfaction scores. Gary is an inspiring speaker whose various roles at Vodafone have given him deep insight across the business, culminating in his current responsibility for commercial, operational and customer experience transformation across the globe.
Vodafone Group Enterprise Operations were Winners of the Business Culture International Award.
By placing culture at the forefront of strategy and ensuring colleagues reach their full potential, Tarun has risen through the ranks to his current post running UK operations at Next Jump. This unique e-commerce company is known for its revolutionary workplace culture that values self-development above all else. Encouraging vulnerability, decision-making and thorough learning through feedback has had demonstrable benefits for business success and the nurturing of home-grown leaders. Having transformed their own culture, Next Jump are keen to help others pro bono, including the CIA, almost every branch of the US Army, and non-profits. Harvard Business Review recognises Next Jump as 1 of 3 global Deliberately Developmental Organisations (DDO), and Tarun’s great work has earned him a place on Forbes’ 30 Under 30.
Next Jump were Winners of the Business Culture Small Business Category.
Head of Engagement,
Coventry University London
Carole has been at the cutting edge of adult learning and employee engagement techniques for over 30 years. Combined with her experience as a corporate world practitioner and advisor to several private sector companies, she has valuable experience of the issues and challenges faced from both sides. Carole was tasked with bringing the Real Business experience to Coventry University London through business simulation. This new approach encompassed a huge culture change at the University, requiring different methods of delivery from staff and a more practical and interactive learning experience amongst students. The results speak for themselves; student performance and engagement has increased with the simulation experiences receiving
between 95-100% satisfaction rates.
Coventry University London were the Highly Commended Public/Not-for-Profit Organisation.
8:00-8:30 Arrival (anytime from 8:00) & Breakfast
8:30-8:45 Welcome by Tim Pointer, Chair of Judges, Business Culture Awards
8:45-09:15 Gary Adey, Vodafone Group Enterprise Operations, “The Red Line: creating an unbreakable front line with excellent customer service & a culture of trust”
09:15-09:45 Tarun Gidoomal, Next Jump, “Building a Deliberately Developmental Organisation”
09:45-10:00 Coffee break & networking
10:00-10:30 Carole Still, Coventry University London, “Championing experiential learning in Higher Education”
10:30-10:45 Wrap Up by Tim Pointer
10:45-12:00 (Optional) Culture Tour — Next Jump