Background 

TMX Trayport, an energy technology platform supporting around 80% of wholesale power and gas trading in Europe, employs more than 400 people across offices in London, Germany, Austria and Singapore. When the lease on its London headquarters was due to expire in 2025, the business seized the opportunity to redefine how its teams work, connect and collaborate.

While hybrid working had been introduced during the pandemic, only 34% of employees were consistently meeting the policy. The dated office design no longer reflected TMX Trayport’s culture of innovation or its growth ambitions. Leadership set a bold vision: not just to relocate but to create a hybrid-first workplace that inspires connection, collaboration, wellbeing and performance.

Approach 

Internally known as Project Tango, the initiative was led by a cross-functional team with a clear people-first strategy, balancing business needs with employee experience and ensuring that staff shaped the outcome at every stage.

“TMX Trayport’s Project Tango proved that hybrid working is about more than flexibility – it’s about designing spaces and experiences that make people come together”

A network of Office Champions represented every department, influencing decisions from monitor configurations to personal storage, while generating excitement and acting as a powerful feedback loop. Regular, open communication kept momentum high through bi-weekly leadership updates, intranet hubs, video tours and farewell celebrations that built emotional connection.

The new London office was designed around purposeful hybrid work, featuring 21% more desks, flexible zones for quiet focus, collaboration and socialising, and an 8,000 sq ft roof terrace, ideal for entertaining clients and staff, and celebrating success. This space also promotes wellbeing and connection on a daily basis, with outdoor space to relax or meet. Advanced AV systems and upgraded meeting spaces enabled seamless collaboration across the globe. The two-week relocation was completed with zero business disruption, supported by detailed planning, remote-work coordination and personal welcome tours on arrival.

Outcome

Delivered on time and within budget, Project Tango transformed engagement, collaboration and culture. Hybrid policy adoption rose from 34% to 56%, and 75% of employees described the move as a positive experience. Employee engagement increased by 3.2%, and 75% would recommend TMX Trayport as a great place to work – a 6.3 percentage-point year-on-year rise.

Attendance and participation reached record levels, including 250 attendees at the first post-move employee event, while the new space enabled a 9% expansion of the London Development team within four months.

Project Tango turned an office relocation into a cultural transformation, strengthening belonging, supporting hybrid working and positioning TMX Trayport for the future.

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