Maria Mallaband Care Group came to ETS in 2022 facing legacy cultural issues and embarking on a change programme. Facing high employee turnover (which peaked at 49%) as well as high employee absence rates and agency staff spend, they needed an employee survey to give a robust read on the ‘current state’… Read More
Be Caring: Business Culture Certified February 2026
Be Caring has become the first organisation to achieve Business Culture Certification, setting a powerful benchmark for what a genuinely people‑centred culture looks like in practice. The Business Culture Assessment found a deep and authentic alignment between Be Caring’s purpose, values and everyday behaviours…
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Webinar On-Demand: From Belief to Proof: Turning Culture into a Strategic Asset
Discover the research‑led framework proving culture’s impact on performance in language leaders trust, plus learn how Be Caring transformed their culture – and what their playbook can unlock for your organisation…Watch Now
Webinar On-Demand: Future-fit: trends and predictions shaping 2026
2026 is shaping up to be a defining year for People and Culture leaders – with rising expectations and growing pressure stretching HR functions like never before.
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British Gas proves culture change really is a science
As one of the UK’s best-known energy providers British Gas Energy faced a cultural challenge: how to shift its contact centre teams from a compliance-driven mindset focused on metrics to one centred on customer experience…
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Webinar On-Demand: Culture Is Your First Line of Cyber Defence
As cyber risk becomes a top three board priority, Chief People Officers are stepping into a pivotal role. The reality is simple: even the smartest cyber tools can be undone by the cultural habits and organisational signals that shape everyday decisions.
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AI with integrity: How the FT is preparing its people for the future of work
For the Financial Times (FT), a global newsroom and data-led organisation, AI represented both a technological leap and a leadership challenge: how to integrate powerful new tools without eroding trust, creativity or collaboration… Read More
Building stronger career development at Taylor Wimpey
ETS has partnered with Taylor Wimpey (TW) on its colleague listening programme for over a decade. This started with delivering an annual all-colleague survey and an exit survey, which each capture a wealth of insights to inform their people strategy… Read More
SoftServe’s mentoring movement uniting 16 countries in growth
What happens when a company turns its natural instinct to share knowledge into a global growth engine? Discover how SoftServe united 11,000 people across 16 countries through a mentoring movement that’s reshaping culture, accelerating leadership, and driving performance worldwide… Read More
UST adapts its culture for a new generation of work shaped by AI and demographic change
As UST approached its 25th year, the company reflected on how its culture needed to evolve alongside its people and the world of work… In 2019, UST created the Office of Values & Culture (OVC) to continue nurturing the values of humility, humanity and integrity that have guided the company since its founding…
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