Background In 2017 customer complaints at warranty provider Domestic & General were at an all-time high and employee engagement, especially among call centre staff, was falling fast, dropping to 3.5/5 … Read More
Reckitt Benckiser (RB) + Cirrus
Background Multinational healthcare and consumer goods business RB unveiled plans in 2014 to open a £105 million state-of-the-art science and innovation Centre of Excellence (COE) in Hull. Representing the largest … Read More
?What If! Innovation
Background Agile is something of a watchword in organisations at the moment. But few, if any, businesses apply agile methodology to culture. Innovation consultancy ?What If! is out to change … Read More
Sanofi UK + Rubica Change Analytics
Background The relationship between pharmaceutical companies and the NHS is undergoing rapid change, with the latter experiencing rising demand for medicines and increasing cost pressures, while needing to deliver better … Read More
Allied Irish Bank UK
Background Against a background of distrust in banks and increasing regulation, Allied Irish Bank UK (AIB) has faced continuous challenges over a decade. It had to tackle some deep-rooted challenges … Read More
DP World (2020)
Background Global logistics company DP World has a portfolio of over 150 operations in over 45 countries across six continents. Its diverse workforce encompasses more than 46,000 employees from 120 … Read More
Xellia Pharmaceuticals
Background It’s been an exciting decade for Danish firm Xellia Pharmaceuticals. With a 100 year history, it was bought by private equity in 2008 and began a transformation to turn … Read More
ORCHA Health Ltd
Background “There’s an app for that” is a common refrain today, especially in the health and wellbeing sector. But, while patients are increasingly turning to mobile health as the UK’s … Read More