Background 

Facilities management company Mitie recognised an urgent need to address skill gaps within its security team on one of its largest client accounts. Despite a consistent record of internal promotions a skills gap analysis identified areas where managers and potential leaders would benefit from enhancing their skills in communication, leadership and commercial acumen. The goal was to redefine the perception of security roles from ‘just a job’ to a rewarding career path, empowering individuals with the skills and confidence to advance within the company.

Approach 

In response Mitie launched the Management Academy, a tailored development framework designed to bridge these skills gaps. Spearheaded by the account’s strategic account director and supported by the Internal L&D team and senior leadership the Academy was developed in collaboration with learning provider Learnmore and offered apprenticeship learning pathways that provided participants with nationally recognised qualifications.

“Mitie’s Management Academy is transforming careers and lives, shifting security roles from ‘just a job’ to a future-focused career”

The company integrated its current Mitie L&D offerings within the Management Academy’s bespoke programme and provided a blended learning solution, including distance learning, face-to-face workshops, weekly study days and performance support resources. A key element was a distinctive sponsorship model where senior leaders were identified as sponsors and were each assigned three learners, offering shadowing opportunities, senior level support and coaching throughout the programme. This approach united team members across multiple sites, fostering a network of emerging leaders.

Outcome

The impact has been transformational. Employee engagement scores increased by 9% and 25% of participants earned promotions, with the programme achieving an exceptional +94.1 eNPS rating. Beyond professional success participants reported significant personal growth, with enhanced confidence and wellbeing translating into both their work and home lives. The programme has been so effective that Mitie is expanding the Management Academy model to a second cohort and also to other contracts, cultivating a culture of learning across the organisation.