As one of the UK’s best-known energy providers British Gas Energy faced a cultural challenge: how to shift its contact centre teams from a compliance-driven mindset focused on metrics to one centred on customer experience…
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For the Financial Times (FT), a global newsroom and data-led organisation, AI represented both a technological leap and a leadership challenge: how to integrate powerful new tools without eroding trust, creativity or collaboration… Read More
ETS has partnered with Taylor Wimpey (TW) on its colleague listening programme for over a decade. This started with delivering an annual all-colleague survey and an exit survey, which each capture a wealth of insights to inform their people strategy… Read More
What happens when a company turns its natural instinct to share knowledge into a global growth engine? Discover how SoftServe united 11,000 people across 16 countries through a mentoring movement that’s reshaping culture, accelerating leadership, and driving performance worldwide… Read More
As UST approached its 25th year, the company reflected on how its culture needed to evolve alongside its people and the world of work… In 2019, UST created the Office of Values & Culture (OVC) to continue nurturing the values of humility, humanity and integrity that have guided the company since its founding…
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In late 2023, Bayer embarked on one of its most ambitious organisational transformations: the introduction of a new operating model… This new model demanded a cultural shift –people at all levels needed to lead, adapt and thrive in a faster, more autonomous environment…
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With more than 150 years of retail heritage, Currys is the UK’s last high-street retailer specialising in consumer electronics and white goods. Following a number of mergers the business faced a challenge: uniting its people under one purpose while tackling rising attrition and uncertainty… Read More
In 2020, ETS were invited to design the first ever Bellway engagement survey. The aim was to gain insights and robust data that would help Bellway to create a culture where colleagues feel psychologically safe and that their voice is heard… Read More
Action on diversity, equity and inclusion (DEI) can feel like the preserve of large corporations, with their larger resources and employee numbers. But seven purpose-led SMEs set out to prove that meaningful DEI impact is possible at any scale… Read More
Sage Group is a global technology company providing software and solutions for small and medium-sized businesses. By 2018, however, the company was in crisis. New SaaS competitors were reshaping the accounting software market and Sage’s legacy on-premise model had fallen behind… Read More
