Dishoom turns chefs into leaders and kitchens into communities

Dishoom serves over 11 million dishes a year across 15 cafés and 13 delivery kitchens, powered by hundreds of chefs who bring its Bombay-inspired food and culture to life. Yet in 2013, the business faced a challenge: talent was scarce locally, forcing them into costly overseas recruitment…
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Mitie builds cultural intelligence across UK security teams

Mitie, the UK’s leading facilities management and professional services company, delivers security services to some of the nation’s most sensitive and complex environments. In 2023 it secured a major contract to provide security officers across a high number of faith-based sites, including places of worship and schools…
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Phoenix Group turns digital empathy into inclusion

Phoenix Group, the UK’s largest long-term savings and retirement business, recognised that digital exclusion poses a growing challenge to both society and business. Across the UK an estimated 14 million adults (27%) have low digital capability…
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EDF Renewables inspires inclusivity and leadership growth

As one of the UK and Ireland’s leading renewable energy companies EDF Renewables (EDFR) is dedicated to combatting climate change. However, with 47 operational sites and a growing team it faced challenges in leadership development and cross-regional collaboration. Operating locally meant employees expressed concerns about isolation… Read More

Starbucks UK creates inclusive experiences through British Sign Language

Starbucks UK has long employed deaf partners in select stores, primarily in Canary Wharf, where a passionate store manager, Toro Manca, established strong connections with the deaf community. In early 2023 Manca, now a district manager, proposed expanding this support by offering British Sign Language (BSL) training to all partners across the UK… Read More