Adland is facing a recruitment challenge as the number of people working in marketing and advertising has fallen by 14% between 2019 and 2022 (Carroll, 2023). It is crucial therefore for ad companies to invest in talent retention and growth, and this was no different for global integrated marketing agency Wunderman Thompson… Read More
UST integrates business, community and environmental sustainability for a better future for all
At UST there has long been a strong commitment to corporate social responsibility (CSR) and community engagement. It takes a bottom-up approach with all CSR and sustainability initiatives planned, implemented and monitored at UST CSR volunteer’s team level… Read More
Currys’ transition to hybrid working ‘the best thing the company has ever done,’ say colleagues
In March 2020, when the pandemic mandated 1,500 office-based colleagues shift to remote work overnight, electronics retailer Currys faced the challenge of maintaining productivity, employee wellbeing and company culture amid the unexpected upheaval… Read More
10 Top Tips for Better Working Lives
HR and Transformation leader Morag Norwood shares her perspective on today’s working environments and practices, and how to successfully adapt these across different companies and sectors in order to create a more compelling employee experience; a positive, productive culture and better working lives … Read More
Transformative cultural turnaround at Gattaca builds a better future one job at a time
By the summer of 2021 technical-skills recruiter Gattaca was facing significant operational and financial challenges. From a high-performing business with a growing share price, it was now on difficult terrain thanks to acquisitions, a three-year multi-million pound project to reduce 72 technology systems to just two… Read More
The Kindness Myth at work
“Everyone here is really kind to one another” is a sentence you hear repeatedly when discussing culture with leadership teams. It’s something they tend to say with pride and satisfaction. And why wouldn’t they?
Kindness is what any good leader should be striving to foster, isn’t it?
Or is it?… Read More
Coaching through conversation and empathy shifts talent and performance management at Transport for London
Transport for London (TfL) grappled with numerous challenges as the pandemic struck, including a 95% plunge in revenue and ridership. However, the team spirit, openness and humanity demonstrated by colleagues was inspiring. Yet post-pandemic it became apparent that issues around fairness, transparency, support, and inclusivity pervaded the organisation… Read More
Great Western Railways creates Great Experience Makers to reignite post-pandemic customer service
Great Western Railways (GWR), which has been hosting travellers since 1833, was determined to turn the pandemic into an opportunity for service transformation. With a vision to create distinct and memorable customer experiences, the CEO of GWR spearheaded the idea of a unique learning initiative aimed at transforming employees into ‘Great Experience Makers.’… Read More
Scott Bader brings constitution into the future through employee voice
Founded by Ernest Bader, Scott Bader is a global chemicals manufacturer known for its business-for-good philosophy. The company was gifted to employees in 1951, preserving Scott Bader from any potential sales and creating a structure for optimal operation… Read More
Zopa Bank invests in wellbeing and belonging to secure a route to business success
Zopa Bank, a fast-growing hybrid digital bank, is committed to creating an excellent employee experience, leading to excellent customer service with a market-leading NPS score of 83. The company recognises that an organisation’s success relies heavily on the wellbeing of its workforce, especially during turbulent moments such as the cost-of-living crisis… Read More