As one of the UK and Ireland’s leading renewable energy companies EDF Renewables (EDFR) is dedicated to combatting climate change. However, with 47 operational sites and a growing team it faced challenges in leadership development and cross-regional collaboration. Operating locally meant employees expressed concerns about isolation… Read More
Quilter brings ambition, accountability and a growth mindset through bottom up values creation
Quilter recognised the need to undergo a cultural transformation to align with its strategic objectives of helping customers secure financial futures and enabling advisors to run more successful businesses. Following a comprehensive culture survey Quilter’s Board identified a critical need to strengthen key behaviours… Read More
Healthcare Homes Group rebuilds through employee voice, saving millions and improving care quality
Healthcare Homes Group (HHG), which operates 48 residential and nursing homes and 10 domiciliary branches with 4,000 employees, faced a severe decline by the end of 2021. After once boasting 94% occupancy and minimal use of agency staff the COVID-19 pandemic left HHG with occupancy dropping to 84%, employee turnover surging to 40% and £1.3 million a month spent on temporary staffing… Read More
British Heart Foundation navigates complexity through agile leadership
In the wake of the pandemic the British Heart Foundation (BHF) faced a pivotal challenge: how to equip its leaders to thrive in a rapidly changing and complex environment. With an evolving hybrid work model, the organisation needed to strengthen relationships, trust and agility within its leadership community… Read More
Campus Bio-Medico shares values with award-winning Campus Stories
To commemorate the 30th anniversary of the Campus Bio Medico, an institution encompassing a university and a hospital in Rome, the organisation set out to create a unique project that would celebrate its legacy, mission and future… Read More
Zopa banks on its People Team to drive growth and customer satisfaction
Zopa Bank aims to build Britain’s best bank, enhancing customer financial health while offering competitive credit and savings products. As the bank rapidly grew and acquired its first company it faced multiple challenges: reducing employee attrition, boosting productivity and maintaining high levels of engagement across a diverse workforce… Read More
Starbucks UK creates inclusive experiences through British Sign Language
Starbucks UK has long employed deaf partners in select stores, primarily in Canary Wharf, where a passionate store manager, Toro Manca, established strong connections with the deaf community. In early 2023 Manca, now a district manager, proposed expanding this support by offering British Sign Language (BSL) training to all partners across the UK… Read More
XPS Group transforms work culture through flexibility
XPS Group initiated a major transformation to meet the evolving needs of its 1,855 employees across 17 offices. Following the drastic shifts in working conditions brought about by the COVID-19 pandemic XPS recognised that many employees thrived in more flexible work environments, particularly for neurodiverse individuals… Read More
Utility Warehouse’s spirited behaviours drive a performance-boosting culture
Utility Warehouse (UW), a UK-based FTSE 250 company offering bundled home services, faced the challenge of rapid growth during the cost-of-living crisis. With an expanding customer base and workforce the company’s historically ‘family-feel’ culture began to show cracks… Read More
By ‘Delivering Better’ Evri transforms efficiency and customer satisfaction
In March 2022 Evri (formerly Hermes UK), the UK’s largest dedicated parcel carrier, embarked on its biggest transformation project to date. The rebranding from Hermes to Evri was more than just a name change, it marked a shift… Read More