Background Sky is Europe’s leading entertainment company, with 31,000+ employees serving 23 million customers across 7 countries. Until 12 months ago, Sky Leeds was purely an outsourced customer service site, … Read More
Craig Joseph & Becky Hunt, intY
Background intY is an award-winning pioneer for the distribution of Cloud services from the world’s biggest Cloud software vendors. This is underpinned by intY’s phenomenal people and exceptional multi-vendor support. … Read More
London South Bank University + JCA Global
Background In 2015 a new Vice Chancellor (VC) was recruited at London South Bank University (LSBU) to deliver a transformation strategy and ambitious 5-year strategy to raise their reputation. There … Read More
Lloyds Banking Group (2019)
Background Lloyds Banking Group (LBG) is the largest retail and commercial bank in the UK, looking after more than 22 million customers. Following a period of immense ambiguity and scrutiny … Read More
Webinar with Tech Company intY: Driving a Successful Culture Transformation
Addressing a historic “command and control” culture, intY’s CEO and CPO worked to transform the ways of working and the physical workspace at intY.
View Now
The Culture Builders + UKTV
Background UKTV, initially a joint venture between BBC Worldwide and Virgin Media (who later sold to Scripps Networks Interactive), faced a cultural and commercial crisis in 2010. The lure of … Read More
Transport for London + t-three
Background TfL manages London’s rapidly growing transport network, including the London Underground. Faced with the challenge of meeting growing demand and customers’ evolving expectations of a more personal service, TfL … Read More
Paul Abberley & Kate Griffiths-Lambeth, Charles Stanley
Background Charles Stanley suffered from an outdated, patriarchal approach, in which skills and leadership were unsupported and uninspiring. After 2 years of losses, governance issues and profit warnings caused near-collapse … Read More
Financial Times
Background After almost 60 years of ownership by Pearson, the Financial Times moved into ownership by Nikkei in 2015. This posed the challenge of building processes to support a strong … Read More