NHS Shared Business Services (NHS SBS) provides critical administrative services such as accounting, payroll, pensions and procurement to NHS organisations. Every trust in the country uses one or more of its services and it processes the equivalent of 13% of the UK’s GDP every year. With 1,300 employees across the UK NHS SBS was under tremendous strain during the COVID-19 pandemic, due to an increased demand for their services… Read More
MHP rebuilds lives and empowers defenders of Ukraine
The winter morning of the 24 February 2022 was the start of a day that changed the lives of every single employee of MHP. Russia’s unprovoked invasion shook Ukraine, and MHP, a leading Ukrainian agroholding and the sixth-largest global poultry exporter, had to swiftly adapt its plans and shift its operations to provide maximum assistance… Read More
Leeds Building Society uses financial strength to reaffirm purpose in addressing the UK housing crisis
One of the critical social issues facing the UK today is home ownership. For many people owning their own home has become a dream that’s increasingly unreachable. With house prices having quadrupled since the start of the century and the average UK home now costing nearly 10 times the average wage, it’s the toughest it’s ever been to afford a home… Read More
Invesco’s radical shift in approach to change transforms Marketing function’s performance
Invesco, a leading global asset management firm, saw the need for a strategic transformation in its European Marketing function to maintain its competitive edge. Changing market pressures necessitated a shift from a predominantly sales-support function to a role that prioritised creativity, collaboration and strategic influence…
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Building brilliant culture – the Interaction way
Interaction, a workspace design firm with a 30-year history, faced the challenge of preserving its culture amid rapid growth and the shift to hybrid work. Their mission: banish boring offices…
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Imperial Brands revolutionises corporate culture and employee engagement through ‘connections’ journey
Imperial Brands, a global tobacco company with a portfolio of over 160 brands, had a fragmented culture due to years of mergers and acquisitions, leading to an ‘us-them’ culture seeping into all areas, locations and functions… Read More
People programme ‘by the people, for the people’ boosts employee engagement in HSBC’s global legal department
After an employee engagement survey found a clear disconnect between what HSBC’s global Legal leadership team desired for its people and the reality for the 1,200 legal colleagues it realised it needed to reshape the employee experience… Read More
Gatehouse Bank unleashes frontline management potential to achieve strategic objectives
Gatehouse Bank, a Shariah-compliant, ethical UK challenger bank, recognised that having top-tier, first line management was critical to attract the best talent, accelerate growth and positively impact the bottom line, while also creating a culture of feedback and growth… Read More
DFDS gets fit for the future with upskilled people-focused leaders
DFDS, a leading European transport and logistics company with more than 12,000 colleagues worldwide and more than 10,000 freight customers faced a critical challenge in 2018. Despite ambitious objectives to double its revenue and profit by 2023, the company recognised that its culture was not conducive to achieving these goals… Read More
Shattering glass ceilings: How Chivas Brothers achieved equity in its leadership
Pernod Ricard’s Scotch Whisky business, Chivas Brothers, needed to develop inclusive leadership skills to cultivate a strong culture across the company, with a vision to positively impact women into leadership statistics and to close the gender pay gap. Notably, in the male-dominated Scotch whisky industry only 25% of Chivas Brothers’ leadership roles were filled by women, resulting in a gender pay gap of 7.3%. Chivas Brothers aimed to address these issues… Read More