When TSB’s new CEO Debbie Crosbie took over in Spring 2019 with a new C-suite behind her, a new executive team was being built with a clear responsibility for making sure the Bank reaches its full potential.
Fostering an Innovation Culture in the organization across business groups
The financial industry was going through a sustained period of significant change causing its people to exhibit signs of low resilience; resistance to change, fractured relationships and low levels of confidence and pride.
Background OneSavings Bank (OSB) has grown exponentially in the past eight years, from 200 to 1,205 employees across Kent, Hampshire, London and Bangalore, India. But this growth has meant a … Read More
Background In 2017 customer complaints at warranty provider Domestic & General were at an all-time high and employee engagement, especially among call centre staff, was falling fast, dropping to 3.5/5 … Read More
Background Multinational healthcare and consumer goods business RB unveiled plans in 2014 to open a £105 million state-of-the-art science and innovation Centre of Excellence (COE) in Hull. Representing the largest … Read More
Background Agile is something of a watchword in organisations at the moment. But few, if any, businesses apply agile methodology to culture. Innovation consultancy ?What If! is out to change … Read More
Background The relationship between pharmaceutical companies and the NHS is undergoing rapid change, with the latter experiencing rising demand for medicines and increasing cost pressures, while needing to deliver better … Read More
Background Against a background of distrust in banks and increasing regulation, Allied Irish Bank UK (AIB) has faced continuous challenges over a decade. It had to tackle some deep-rooted challenges … Read More
Background In 2018 supermarket group Sainsbury’s, which employs 178,000 people in the UK, completed one of its largest reorganisations to meet the challenges of today’s fiercely competitive retail food market. … Read More
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