Background 

In 2021 XPS Group initiated a major transformation to meet the evolving needs of its 1,855 employees across 17 offices. Following the drastic shifts in working conditions brought about by the COVID-19 pandemic XPS recognised that many employees thrived in more flexible work environments, particularly for neurodiverse individuals and those with health conditions or caregiving responsibilities. XPS recognised a dual challenge: maintaining its strong company culture while ensuring productivity and connection in a hybrid working environment.

Approach 

XPS responded with My XPS My Choice, a flexible working pilot programme. Employees could choose between a flexible contract, requiring one office day per week, or a full-time office contract. By mid-2022, due to the programme’s success, it became a permanent part of XPS’s operating model.

A user-centric approach was key to its implementation. Employees were deeply involved through surveys, drop-in sessions and discussions with managers. XPS also launched employee networks and developed infrastructure to support flexibility and collaboration. This included integrating Microsoft Teams, introducing a desk-booking system and creating wellbeing spaces and prayer rooms to make the office environment more welcoming for those choosing to work onsite.

“My XPS, My Choice has revolutionised workplace flexibility, creating a win-win scenario for employees and the business”

Continuous feedback from employees led to further enhancements. The Office Head role was reinvigorated to strengthen community ties, and internal communications were improved with a revamped weekly newsletter. A behavioural charter was also developed to embed XPS’s values and ensure strong connections and collaboration, whether employees were remote or in the office.

Inclusivity was another major focus, with the introduction of new policies such as the Transgender, Non-Binary and Intersex policy. XPS also gained Level 2 Disability Confident Certification, further supporting its commitment to employees from diverse backgrounds.

Outcome

My XPS My Choice has driven a profound shift in XPS’s workplace culture. Over 1,400 employees opted for flexible contracts and employee engagement surged, with 80% rating XPS as an excellent place to work. There was also a 17% increase in employees reporting a good work-life balance since 2021.

This flexibility has proven a win-win for both employees and the business. Revenue rose from £127.9 million to £196.6 million and profit before tax increased from £11.4 million to £62.5 million. This remarkable growth illustrates that flexibility can drive both employee satisfaction and organisational success.