Navigator Tissue UK had faced significant pressures during the COVID-19 pandemic, which caused a surge in tissue product demand. The business has been impacted by port strikes, haulage shortages and the ongoing cost-of-living crisis, putting immense strain on their 400 employees. These challenges raised concerns about burnout, prompting Navigator Tissue UK to prioritise wellbeing… Read More
Heidelberg Materials breaks silos and boosts profits through teamwork
Heidelberg Materials, with five main business lines, faced a persistent issue: improving the relationship between its Asphalt and Contracting divisions. While successful and interdependent, the two teams operated with conflicting goals… Read More
Alzheimer’s Society leads with wellbeing in challenging times
Faced with the UK’s escalating dementia crisis Alzheimer’s Society has taken bold steps to support its staff. Recognising the immense demands placed on staff the Society’s leadership has taken bold action to foster a high-support culture that boosts morale and enables employees to thrive… Read More
Independent Governance Group creates a unified culture through merger
In February 2023 the merger of Ross Trustees and Independent Trustee Services marked the creation of Independent Governance Group (IGG), the largest merger in the professional trustee space. This significant consolidation presented a cultural challenge… Read More
CAE’s vibrant hub where people, culture and collaboration thrive
Since its founding in 1992 CAE Technology Services has experienced continuous growth. By 2019 it had outgrown its Watford headquarters and a larger space was needed to accommodate its expanding operations. The leadership team saw this as an opportunity to create a workspace that truly reflected CAE’s values… Read More
Northumbria University shines by putting values into action
In 2022 Northumbria University began embedding values and behaviours (VAB) into its organisational DNA. With a new Vice-Chancellor and a five-year strategy in development, aligning the university’s culture with its strategic goals became crucial…. Read More
EDF Renewables inspires inclusivity and leadership growth
As one of the UK and Ireland’s leading renewable energy companies EDF Renewables (EDFR) is dedicated to combatting climate change. However, with 47 operational sites and a growing team it faced challenges in leadership development and cross-regional collaboration. Operating locally meant employees expressed concerns about isolation… Read More
Quilter brings ambition, accountability and a growth mindset through bottom up values creation
Quilter recognised the need to undergo a cultural transformation to align with its strategic objectives of helping customers secure financial futures and enabling advisors to run more successful businesses. Following a comprehensive culture survey Quilter’s Board identified a critical need to strengthen key behaviours… Read More
Healthcare Homes Group rebuilds through employee voice, saving millions and improving care quality
Healthcare Homes Group (HHG), which operates 48 residential and nursing homes and 10 domiciliary branches with 4,000 employees, faced a severe decline by the end of 2021. After once boasting 94% occupancy and minimal use of agency staff the COVID-19 pandemic left HHG with occupancy dropping to 84%, employee turnover surging to 40% and £1.3 million a month spent on temporary staffing… Read More
British Heart Foundation navigates complexity through agile leadership
In the wake of the pandemic the British Heart Foundation (BHF) faced a pivotal challenge: how to equip its leaders to thrive in a rapidly changing and complex environment. With an evolving hybrid work model, the organisation needed to strengthen relationships, trust and agility within its leadership community… Read More