Dr. Martens

Background Throughout the 20th century, iconic footwear brand Dr. Martens was a family-run business with a loyal following and no need to look to the wider market to inform strategy. … Read More

Domestic & General + businessfourzero

Background In 2017 customer complaints at warranty provider Domestic & General were at an all-time high and employee engagement, especially among call centre staff, was falling fast, dropping to 3.5/5 … Read More

Allied Irish Bank UK

Background Against a background of distrust in banks and increasing regulation, Allied Irish Bank UK (AIB) has faced continuous challenges over a decade. It had to tackle some deep-rooted challenges … Read More

Xellia Pharmaceuticals

Background It’s been an exciting decade for Danish firm Xellia Pharmaceuticals. With a 100 year history, it was bought by private equity in 2008 and began a transformation to turn … Read More

Ringier Axel Springer Polska + Impact

Background Ringier Axel Springer Polska (RASP) formed in 2012 after one of the biggest mergers in the Central Eastern Europe publishing market involving four separate organisations, but specifically Ringier Axel … Read More