Background In 2017 UK-based Lloyds Banking Group (LBG) launched a three year strategy to transform for success in a digital world. With more than £3 billion investment, it focused on … Read More
Sky Sales Operations (Value Retention) + Tao Leadership
Background Sky is Europe’s leading entertainment company, with 31,000+ employees serving 23 million customers across 7 countries. Until 12 months ago, Sky Leeds was purely an outsourced customer service site, … Read More
Craig Joseph & Becky Hunt, intY
Background intY is an award-winning pioneer for the distribution of Cloud services from the world’s biggest Cloud software vendors. This is underpinned by intY’s phenomenal people and exceptional multi-vendor support. … Read More
London South Bank University + JCA Global
Background In 2015 a new Vice Chancellor (VC) was recruited at London South Bank University (LSBU) to deliver a transformation strategy and ambitious 5-year strategy to raise their reputation. There … Read More
Lloyds Banking Group (2019)
Background Lloyds Banking Group (LBG) is the largest retail and commercial bank in the UK, looking after more than 22 million customers. Following a period of immense ambiguity and scrutiny … Read More
Webinar with Tech Company intY: Driving a Successful Culture Transformation
Addressing a historic “command and control” culture, intY’s CEO and CPO worked to transform the ways of working and the physical workspace at intY.
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The Culture Builders + UKTV
Background UKTV, initially a joint venture between BBC Worldwide and Virgin Media (who later sold to Scripps Networks Interactive), faced a cultural and commercial crisis in 2010. The lure of … Read More
Transport for London + t-three
Background TfL manages London’s rapidly growing transport network, including the London Underground. Faced with the challenge of meeting growing demand and customers’ evolving expectations of a more personal service, TfL … Read More
Paul Abberley & Kate Griffiths-Lambeth, Charles Stanley
Background Charles Stanley suffered from an outdated, patriarchal approach, in which skills and leadership were unsupported and uninspiring. After 2 years of losses, governance issues and profit warnings caused near-collapse … Read More