Dishoom turns chefs into leaders and kitchens into communities

Dishoom serves over 11 million dishes a year across 15 cafés and 13 delivery kitchens, powered by hundreds of chefs who bring its Bombay-inspired food and culture to life. Yet in 2013, the business faced a challenge: talent was scarce locally, forcing them into costly overseas recruitment… Read More

Unified Purpose: From Tribalism to One FutureMeds

By 2023, FutureMeds had grown rapidly across Europe expanding to 15 clinical research sites in five countries via acquisitions and internal developments. While this growth delivered scale and reach, it introduced a significant risk: every site had its own legacy culture, local habits and informal ways of working…
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DFDS proves wellbeing drives business success

DFDS UK & Ireland, part of the leading European transport and logistics group, employs more than 4,000 colleagues across ferry and logistics operations. Following the pandemic and a period of rapid expansion the organisation recognised an urgent need to strengthen its approach to health, safety and wellbeing… Read More

Embedding a performance driven culture at LRQA

LRQA separated from its 270-year-old parent company, transitioning from a charitable foundation to private equity ownership. This marked a pivotal moment in LRQA’s history, moving to a future defined by more agility, resilience and commerciality. Understandably, colleagues had mixed feelings… Read More

Samsic, the cleaning firm where employees found their voice

Samsic UK embarked on a major cultural transformation in 2023 to become a truly people-centric organisation. The goal was clear: to connect employee satisfaction directly with client service excellence and retention in a sector often challenged by high turnover and low engagement… Read More

Kernel shows how care builds strength, even in wartime

What does inclusion look like in a time of war? For Kernel, it means care, dignity and opportunity for those who served. Kernel is Ukraine’s largest grain producer and exporter, a global leader in sunflower oil and a vital supplier of agricultural products to over 70 countries. When war reached its operating regions in 2014, and escalated in 2022, Kernel faced immense human and organisational challenges… Read More

TruRating scales globally without losing its soul

By late 2023, consumer ratings platform TruRating was thriving commercially but faced growing cultural strain. Rapid global expansion across the UK, US and Australia was stretching its closely knit identity, creating silos and threatening the company’s sense of shared purpose… Read More

Mitie builds cultural intelligence across UK security teams

Mitie, the UK’s leading facilities management and professional services company, delivers security services to some of the nation’s most sensitive and complex environments. In 2023 it secured a major contract to provide security officers across a high number of faith-based sites, including places of worship and schools…
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