Macmillan Cancer Support journals its way to a clearer view of Direct Services’ identity

Macmillan Cancer Support, one of the UK’s most respected cancer charities, wanted to sense check and evolve the culture of its Direct Services team. This department, which includes critical support services such as the Macmillan Support Line, nursing and online communities, had undergone rapid growth and a shift to remote working during the pandemic. These changes created a need to re-evaluate the team’s culture… Read More

Elis UK’s Employee Voice boosts engagement and productivity

Commercial laundry service provider Elis UK had more than 4,000 employees across 30 sites, representing 72 nationalities, yet lacked a formal process to gauge employee sentiment. Annual appraisals were only conducted for managers, who comprised less than 20% of the workforce. In a rapidly changing market and a challenging labour environment Elis realised that employee satisfaction was critical… Read More

NHS Shared Business Services reinvents work culture to combat pandemic-induced fatigue

NHS Shared Business Services (NHS SBS) provides critical administrative services such as accounting, payroll, pensions and procurement to NHS organisations. Every trust in the country uses one or more of its services and it processes the equivalent of 13% of the UK’s GDP every year. With 1,300 employees across the UK NHS SBS was under tremendous strain during the COVID-19 pandemic, due to an increased demand for their services… Read More