As one of the UK and Ireland’s leading renewable energy companies EDF Renewables (EDFR) is dedicated to combatting climate change. However, with 47 operational sites and a growing team it faced challenges in leadership development and cross-regional collaboration. Operating locally meant employees expressed concerns about isolation… Read More

Starbucks UK has long employed deaf partners in select stores, primarily in Canary Wharf, where a passionate store manager, Toro Manca, established strong connections with the deaf community. In early 2023 Manca, now a district manager, proposed expanding this support by offering British Sign Language (BSL) training to all partners across the UK… Read More

Great Western Railways (GWR), which has been hosting travellers since 1833, was determined to turn the pandemic into an opportunity for service transformation. With a vision to create distinct and memorable customer experiences, the CEO of GWR spearheaded the idea of a unique learning initiative aimed at transforming employees into ‘Great Experience Makers.’… Read More

Imperial Brands, a global tobacco company with a portfolio of over 160 brands, had a fragmented culture due to years of mergers and acquisitions, leading to an ‘us-them’ culture seeping into all areas, locations and functions… Read More

Gatehouse Bank, a Shariah-compliant, ethical UK challenger bank, recognised that having top-tier, first line management was critical to attract the best talent, accelerate growth and positively impact the bottom line, while also creating a culture of feedback and growth… Read More